I would love to create you a personalised item so it becomes your own exclusive product! Let me know what you like and it will be like it bares your own signature.
You can see some examples of custom created products in my pillows, baby play mats and blankets, but the possibilities are endless.
Whether you like a specific illustration painted or art print, or you want your own unique bag or wallet created, just feel free to contact me here and we can talk more about your ideas!
Have any questions or concerns?
We’re always ready to help!
We believe in our product and value the happiness of our fans and customers.
Please email us if you are not happy with KusKatStudio and we will try our best to work something out. If you are not completely happy with your new KusKatStudio product, please, after contacting us, send it back to us within 14 days for a full refund.
RETURNS & EXCHANGES
If you are not satisfied with your order within the first 14 days of receiving your product, contact me as soon as possible, so we can work on a satisfactory solution, simply return it to in like-new condition and I will gladly accept it for a return or exchange**.
Don't return your items before contacting me! Usually I accept returns as long as:
1. you contact me within 14 days after reception;
2. you ship according to our instructions;
3. I receive them in the same state I sent them to you.
I will refund all of your costs, including shipment, if you have a reason to be dissatisfied with the quality of the product, after receipt and verification of returned products by me.
The refund of the order if returned will be made after receipt and verification of returned products by me.
You will be responsible for the costs of shipping a returned order in case you decide to return a product for other reason than, error on my part or poor quality of the product.
Please understand that I am not happy to make any refunds on custom made or personalized items, due to the nature of custom work. Contact me if you have any problems with a custom made item, so we can discuss a solution.
**Due to variations in monitor/screen settings and the wide variation in natural material, images on the website may not match the actual products shipped. Color/grain dissatisfaction is not a valid reason for an exchange.
If you wish to read more details about our Return Policy and your legal rights you can do so here
For cancellation of orders, please notify me by email as soon as possible!
If the payment has not yet been made, please send me an email or fill in this form and I'll send you an email confirmation when the order is cancelled.
If payment has already been made, but the order has not yet been sent, the costs of the order will be refunded (value of the products + shipping costs).
If you wish to read more details about how to Cancel, check here
Do you provide International delivery?
Yes we ship worldwide from Portugal with CTT
How do I return an item?
Please send it back to us withing 14 days for a full refund. Check the return policies here.
What payments are accepted?
I accept payments through wirecards and Paypal, this includes credit cards, debit cards and some international payment methods supported by Paypal
(you don't have to have a paypall account!).
All orders must be paid at checkout.
For Portuguese customers I also accept bank transfers, please contact me before you purchase, so I can tell you how to proceed.
How do I track my order?
We provide all international orders with a tracking number, you can follow your parcel here. Please note that it might take up to 2 working days after purchasing for it to appear online. For domestic orders tracking is only available for registered mail, please contact me for registered mail.
How can I cancel my order?
For cancellation of orders, please notify me by email or fill in this form as soon as possible!
for more info please read here
DO YOU OFFER WHOLESALE OR WORK ON A CONSIGNMENT BASIS?
We do offer our collection to the wholesale market. Send me an inquiry with details about your shop, other brands you carry and photos of your store. We will reply as soon as possible if we think it is a good fit for our brand.
If you have a fabulous shop or are an interesting company with an idea for a special order, get in touch and we’ll consider your request
KusKatStudio is available to work on a consignment basis ONLY in Portugal.